Samsung has another issue with overheating batteries bursting into flames in its Galaxy Note 7 smartphone: Some of the replacement units’ likely catch fire.
Consumers in the U.S., South Korea and China who grabbed the replacement device this month have said it is too hot, as indicated by reports in the Wall Street Journal and Bloomberg.
“We would like to reassure everyone that new Note 7 phones are operating properly and pose no safety concerns. In normal conditions, all smartphones may experience temperature fluctuations,” Samsung said in a statement to USA TODAY on Thursday.
Samsung, a south Korean tech giant, which recalled 2.5 million Note 7 gadgets in 10 countries on Sept. 2, says it is tending to the replacement issue with people by means of customer service. It has yet to uncover when the Note 7 will be back for sale.
Samsung says more than 60% of the devices bought in the U.S. also, South Korea have been exchanged; of those, 90% of consumers picked another Note 7 instead of a discount or another Samsung model.
The company confirmed a report in Reuters that around 1 million individuals have replacement Note 7s.
Although, it is not uncommon in an industry burned by battery issues. Dell and Hewlett Packard are among a few companies compelled to recall devices due to overheating.
“It looks bad for them, but we have to put this in perspective,” says Jack Gold, an independent tech investigator. “Lithium-ion batteries (in the Note 7 and other smartphone brands) have always been an issue. When you try to fast-charge a phone, it is going to get very hot.”